Cancellation and Refund Policy
We at [Your Bookstore Name] are committed to ensuring a smooth and satisfying shopping experience for our customers. Please read our Cancellation and Refund Policy carefully to understand your rights and responsibilities regarding purchases made on our platform.
1. Order Cancellation
Before Shipment:
You may cancel your order at any time before it has been shipped. Simply log in to your account, go to your orders, and select the option to cancel. You may also contact our customer support for assistance.After Shipment:
Once the order has been shipped, it cannot be canceled. However, you may still be eligible for a return or refund (see below).
2. Return and Refund Policy
Eligibility for Returns
We accept returns under the following conditions:
The book received is damaged, defective, or incorrect.
The return request is placed within 7 days of delivery.
The book must be in its original condition, unused, and with all accompanying materials (e.g., dust jacket, packaging).
Note: We do not accept returns for digital products (eBooks, audiobooks) or books marked as "non-returnable" unless they are damaged or incorrect.
How to Request a Return
Log in to your account and go to the "My Orders" section.
Select the order and click on "Return."
Provide a reason and upload a photo if required.
Our team will review your request and arrange a pickup if approved.
3. Refund Process
Refund Timeline:
Once we receive and inspect the returned item, we will initiate a refund to your original payment method. Please allow 5-7 business days for the refund to reflect in your account.Shipping Charges:
Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or damaged book).COD Orders:
For Cash on Delivery (COD) orders, refunds will be issued as store credit or transferred to your bank account after confirming account details.
4. Contact Us
If you have any questions or concerns regarding cancellations or refunds, please don’t hesitate to reach out:
📧 Email: bgsolo732@gmail.com
🕒 Hours: Mon–Sat, 10:00 AM – 6:00 PM
We value your trust and aim to provide the best possible service. Thank you for choosing [bgsolo.com].